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B2B E-Commerce

E-commerce

Connect with Customers in a Whole New Way

Keep up with industry leaders by showcasing products on Prism’s Web Store; a new way to virtually connect with customers. E-commerce is growing 23% annually and with the changing marketplace, Prism’s web store has the ability to increase product visibility and sales.

Enhance Customer Satisfaction with an Online Experience. Shoppers can:

  • Place orders from a desktop computer or a mobile device. The online store scales to any size desktop, tablet, or phone screen.
  • Search products by categories, keywords, previous orders, special offers, and more.
  • Browse products with multiple item images and product descriptions.
  • Re-order from previous orders with one click.
  • Easily view active shopping cart and check-out to place the order.
    • Indicate special delivery instructions.
  • Print orders and invoices.
  • Receive email alerts for orders, promotions, and updates.
  • Browse the online store with, or without, logging in.
    • Option to display or hide prices without logging in.
    • Option to display or hide prices by the customer.

Increase Product Sales and Office Processing Efficiency:

  • Ease of navigation and product images allow for the higher conversion of sales.
  • Increase browse time and product exposure by grouping products by category/ sub-category.
  • Provide easy call-to-action with clickable product banners and special ads.
  • Take orders during non-business hours.
  • Reduce inbound call traffic for office staff.

Incorporate Customer’s Ship-to Route Schedule Profiles:

  • Allow a single log-in to purchase products for multiple locations.
  • Route calendars can determine the delivery date of each order.
  • Assign orders via the visual dispatch board to the delivery driver or an unassigned column.
  • Display online store customer-specific pricing and authorized product lists.
  • Automatically add permanent delivery instructions to each order.
  • Configure cut-off times for next-day delivery.
  • Customers buy 10-20% more per order with Prism’s web store since it is so easy to search and order like Amazon. The store is integrated with our distribution system and easily communicates our entire catalog for those that like to self-service. Happiness all around.-Holly J   Berry Coffee Company
e-commerce

Service Requests Entry

Customer Service Requests with a Click

Eliminate heavy inbound calls and reduce miscommunication with your customers by using Prism Web Equipment Service. Improve customer relations and increase overall customer satisfaction.

Exceed your service expectations. Customers can:

  • Report equipment issues and request service.
  • Review and print past work orders or invoices.
  • Receive email alerts for equipment request status.

Increase Office Processing Efficiency:

  • Take service requests during non-business hours.
  • Determine best service day based on existing customers schedules.
  • Reduce inbound call traffic for office staff.
  • Alert Dispatcher of incoming requests visually on the Prism Dispatch.
service request entry

Web Bill Pay

Utilize the Self-Service Economy and Save Labor and Some Trees

Give customers the freedom to pay at their convenience and while reducing your time spent obtaining credit card payments. Prism Web Bill Pay is a secure and easy platform to view, manage and pay invoices.

Exceed your service expectations. Customers can:

  • Login to manage account
  • Review and print invoices with signature proof of delivery
  • Update Credit Card information securely
  • Pay invoices
  • Receive email alerts of payment

Increase Office Processing Efficiency:

  • Reduce inbound calls, emails, and printing to support customer’s invoice copy requests.
  • Increase cash flow and reduce bad debt by accepting online payments.
  • Switch approved credit card merchant processors without having to set up customer credit cards and profiles.
  • Receive monies in your bank account and have invoices paid in AccountMate without pressing a key.